Privacy Policy

1. Information We Collect

At Crown Locksmith Dedham ("we," "our," or "us"), operating at 3 Allied Drive, Legacy Pl #303-24, Dedham, MA 02026, we respect the confidentiality of your personal details. When you visit crownlocksmithdedham.com or request mobile dispatch service via telephone at (781) 614-0377 or online inquiry forms, we may collect:

• Contact Information: Name, physical dispatch address in Dedham or Norfolk County, telephone number, and email address.
• Service Details: Information regarding the lock hardware, door orientation, vehicle make/model/year, or requested service.
• Verification Information: Visual confirmation of government photo ID and tenancy or vehicle ownership credentials required for authorized entry under Massachusetts security regulations.
• Automated Data: Standard server logs, browser type, IP address, and cookie identifiers used exclusively for website performance and fraud prevention.

2. Purpose of Information Utilization

We use collected data solely for standard, legitimate operational purposes:

• Routing mobile locksmith units to your requested service location.
• Communicating technician arrival timelines and providing upfront price evaluations.
• Processing billing and issuing itemized digital receipts.
• Maintaining service logs required by insurance and Massachusetts local authorities.

We never sell, lease, rent, or trade your personal data to third-party telemarketers or advertisers.

3. Data Protection & Security Standards

We employ administrative, physical, and digital safeguards to prevent unauthorized access or disclosure of your personal information. Credit card payments handled on mobile terminals utilize PCI-DSS compliant point-of-sale encryption; credit card details are never stored locally on our website servers.

4. Cookies & Tracking Technologies

Our website may use basic operational cookies to enhance page navigation and understand aggregate site traffic. You may disable cookies in your web browser settings; however, certain interactive website functions may operate differently without cookies enabled.

5. Customer Rights & Contact Us

If you have questions regarding our privacy practices, wish to update your contact information, or request deletion of service records where permitted by law, please reach out to us:

Crown Locksmith Dedham
3 Allied Drive, Legacy Pl #303-24
Dedham, MA 02026
Phone: (781) 614-0377
Email: [email protected]